Shipping and Returns Policy


At Sheiban Jewelers, we provide fast, secure, and convenient processing and shipping on all items purchased from We understand the importance of ensuring your items arrive safely and promptly, and we offer a range of shipping options to meet your needs.

Shipping Costs:

Amount Ground 2 Day Overnight (Business Days Only - Orders before 1PM EST)
$0 - $500 $20 $30 Not available
$501 - $5,000 Free Free $100
$5,001 + Free Free $250

Shipping Upgrade Options:

Pick Up:

If you prefer to pick up your order in person, it's free of charge.

APO/FPO Shipments:

We offer free USPS Priority Mail shipping for APO/FPO shipments.

Processing Times:

Please note that shipping time is exclusive of the time required for order processing. Orders are processed from Monday through Friday, excluding holidays.

Custom items, such as Tacori engagement rings and wedding bands (2 to 3 weeks) and Verragio engagement rings and wedding bands (4 to 6 weeks), are hand-crafted to meet your specifications. These items may take 2 to 6 weeks for custom making before processing for shipping.


Return shipping must be authorized in advance and accompanied by a Return Authorization (RA) Number. The procurement of an RA Number and the cost of shipping are the responsibility of the customer.

Items purchased from the Site may be returned or exchanged within Thirty (30) days from the date of shipment. Merchandise must be unused, unworn, unaltered, and in the original condition, accompanied by the original packaging, instructions, and warranty documents. Online purchases cannot be returned to a store location.

This policy refers to online purchases only and is not applicable to in-store purchases. For in-store purchases, please refer to the in-store Return Policy.

The Thirty (30) day Return Policy is void, and items cannot be returned if Sheiban Jewelers determines, in its sole discretion, that any reason or reasons exist that void the Return Policy, including but not limited to the following:

Please call 440-238-0616 to obtain a Return Authorization (RA) Number. Items will not be accepted for return without an RA Number. You are responsible for payment of any return shipping. You are responsible for securing, sealing, and properly packaging the item for safe, damage-free return. Any damage incurred during return shipping is at your risk and at your loss. Sheiban Jewelers is not responsible for damage incurred to items during, before, or as a result of return shipping or packaging.

Return items must be addressed to:

Sheiban Jewelers, Inc. Attn: Online Returns 16938 Pearl Rd. Strongsville, Ohio 44136

If you have any questions or require further assistance regarding our shipping and returns policy, please don't hesitate to contact us.

Sheiban Jewelers Close

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